Refund Policy

Eligible returns and exchanges

We accept defective and non-defective returns of new goods, and exchanges are accepted as well. Start the request within 30 calendar days after delivery. A non-defective item must remain new, unused, and in its original condition.

Details for a product problem

Email asiqashiq679@gmail.com with the order number, checkout email, reason for the request, and useful photographs or video of the item, packaging, and affected parts. Keep the product, original packaging, and related components during review.

Approval, mailing, and the included label

Get approval before mailing a return; after approval we will confirm the exact return address. A published correspondence or mailing address does not automatically serve as the return destination. Returns are sent by mail using the free prepaid return label included inside the package. When that label is used, the customer pays no label cost or related return shipping, and we charge no restocking fee.

Exchange availability and legal rights

Exchange requests are accepted, although the requested replacement depends on available inventory. If it is unavailable, we will explain the available resolution. This policy does not narrow rights protected by applicable law.

Refund timing

After a refund is approved, we initiate it to the original payment method within 10 calendar days. The bank, card issuer, or payment provider may take additional time to post the credit.