FAQ

What does the store offer?

Athena Club body care, fragrance, deodorant, shaving essentials, accessories, and sets are presented with the available choices on each product page.

When should my order arrive?

Preparation usually takes 1–2 business days after successful payment authorization. Estimated transit after shipment is 4–6 business days.

Can I make a return or exchange?

Yes. Defective and non-defective returns and exchanges are accepted when requested within 30 calendar days after delivery. A non-defective item must be new, unused, and in original condition.

What if an item has a problem?

Report damage, a defect, an incorrect item, missing contents, or a material description mismatch within 30 calendar days after delivery. Keep the item and packaging and provide order details with photos or video.

How do I mail an approved return?

Ask for approval and the exact destination before mailing. The free prepaid return label is already included in the package; using it means the customer pays no return-label or related shipping cost. There is no restocking fee, and exchange fulfillment remains subject to inventory availability.

How quickly is an approved refund started?

We initiate it to the original payment method within 10 calendar days after approval. Financial institutions may need more time to post the credit.

How can I get help?

Use Contact Us for assistance. The Shipping Policy, Refund Policy, Payment Policy, and Privacy Policy provide fuller details.